All items are quality controlled and checked for any faults before they are dispatched to customers. To be eligible for a return, your item must be unused and in the same condition that you received it. Please indicate your intent to return within 7 days of receiving your goods directly to info@plantchester.com via email.

Ensure you include your order number and proof of purchase so we can process the request. You will be responsible for all return and exchange shipping fees unless an item is deemed faulty. We recommend using a tracked method of postage to ensure it reaches us safely as are not responsible for lost, damaged or stolen parcels.