All orders are dispatched using Sendle, which is Australia’s first 100% carbon neutral shipping service and is a certified B Corporation. Shipping that’s as good for the world as it can be!

DELIVERY

If the driver can’t deliver it on the first try, they will leave a card to organise a redelivery. In the unlikely event that you have not received your parcel within 5 business days of placing your order please do not hesitate to get in contact with us.

CHANGE OF DESTINATION

We start working on your order as soon as it has been placed, however, we still have full time jobs to support the dream of building this business into a dominant force for good. So, we may be able to make changes or modifications to an order after it has been confirmed, just reach out as soon as possible and we will try to rectify.Order tracking.

Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number.

Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons. Please be kind and courteous to us and our delivery partners as we navigate the inherent difficulties and variabilities of the post-pandemic world of logistics. 

DISPATCH TIMES

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only. They are subject to any delays resulting from postal delays or unforeseeable circumstances for which Plantchester will not be responsible.

DOMESTIC DELIVERY

We aim to have your items delivered within 5 business days of placing the order, however, some delays may be encountered. So if you're purchasing a set as a gift for someone and need it tomorrow send us and email to arrange a pick up, otherwise try to place your orders well in advance.

RETURNS & REFUNDS

All items are quality controlled and checked for any faults before they are dispatched to customers. To be eligible for a return, your item must be unused and in the same condition that you received it. Please indicate your intent to return within 7 days of receiving your goods directly to info@plantchester.com via email.

Ensure you include your order number and proof of purchase so we can process the request. You will be responsible for all return and exchange shipping fees unless an item is deemed faulty. We recommend using a tracked method of postage to ensure it reaches us safely as are not responsible for lost, damaged or stolen parcels. 

FAULTY OR DAMAGED GOODS

We pride ourselves on providing products of the highest standard and quality. If you have received an item with a defect please email info@plantchester.com including a description and photograph.

INTERNATIONAL TAXES, DUTIES & HOLDS

Please keep in mind that what you online shop this does not include potential taxes and duties charges which may be applied by customs authorities upon delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility.

For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.Estimated delivery times do not include any customs delays or holds.

In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will happily look into this for you.